Anonymous SMS Helpline

07860 027 793

Advice & Support Line

01962 868 688 / 01962 864 433

Due to the coronavirus outbreak and government guidelines we are not offering currently able to offer face to face counselling sessions but we are still processing referrals and can offer telephone counselling and social media face to face counselling through a number of methods, so please still refer yourself for a service and we will get back to you . The daily Advice and information line is also not available at this time but messages can still be left and will be responded to as quickly as possible.


What is adult counselling?

We offer support and face to face counselling to anyone who has encountered any form of unwanted sexual experience from sexual abuse to rape and other forms of sexual assault. Experiences can have been direct or indirect and occurred as an adult or as a child. They can be recent experiences or have happened many years in the past.

Who do you see?

We see all people for adult counselling from ages 18 years to 90 years old. People come from all walks of life and from all ethnic groups and gender groups. We see people who are working, not working or are unemployed. We see students from University to people who have retired. Sexual abuse and sexual assault can happen to anyone, and has happened to 1 in 4 women and 1 in 10 men regardless of their background, culture, beliefs, gender and age.

How long is the counselling for?

Normally we see people face to face for about 24 sessions. This is normally weekly but can be fortnightly. If its weekly it usually takes around 9 months to complete the counselling. This is because of holidays as we don’t see anyone over Christmas. If its fortnightly then it will take longer. You don’t have to do the full 26 weeks and you and your counsellor will decide if you need less depending on how well you both think its progressing. The actual counselling sessions last for about 50 minutes to an hour.

Where does the counselling take place?

We have a comfortable space with 3 tranquil counselling rooms in the centre of Winchester. The counselling centre is up some steps so for anyone who has difficulty with steps we do offer another space with level access which is very close by. We also provide counselling at The Bridge in Andover.

What is the process, how do I get counselling?

You can make contact yourself and ask to see a counsellor. Our administrator who arranges the counselling is available every morning. She will book you in for an initial assessment which is usually within a couple of weeks from when you first make contact. This assessment takes place at the centre and is usually takes around 45 minutes. After that we will contact you to offer a counselling slot which fits when you are able to attend. We do have a waiting list but this is not too long and we usually can arrange something within a couple of months. It depends on when you want to have counselling, the more flexible you can be the quicker it is to get you started on your counselling journey.

How much is the counselling?

If you live or reside in our area, which is Mid or North Hampshire (there is a map on the website) then the counselling is free. Our dedicated and experienced team of counsellors offer their time as volunteers. We do ask for a discretionary donation as we are part of a Charity. Through donations we can improve the support we offer such as the counselling rooms and the advice line support we offer.

I don’t live or reside in the Mid or North Hampshire areas?

There are similar specialist services to ours which cover the other parts of Hampshire. They are listed on our Advice & Information links page. If you decide you want to use our services because we are more convenient or because we have a short waiting time to see a counsellor, you can ask to be seen as a private client. We have a number of private clients and there is a weekly counselling fee for your sessions and the initial assessment. If you decide to do seek private counselling from our specialist team we would be happy to discuss this with you.

What if I am not happy with my counselling?

You can tell us through either contacting us by phone, e-mail or text that you are not happy and our manager will contact you to discuss what the issues are and how we can resolve them with you. One to one counselling involves a good deal of trust and respect and you need to get on with your counsellor and there are times when this becomes an issue. We do have a team of counsellors so it might be you want to think about changing your counsellor if the issues can’t be resolved.

Can I bring someone with me?

Yes, to the initial assessment and to the counselling sessions themselves if you want to, but not into the counselling itself as it’s a one to one counselling. As we are located in the city centre there are lots of places to have a coffee or browse at the Discovery Centre which is a 5 minute walk away and is open into the evenings.

What happens if I miss a session?

If you let us know in good time, preferably at least with 24 hours notice then we can let the counsellor know and we hope to see you at the next session. If you don’t let us know we will contact you and ask if you are still wanting counselling. If you don’t attend we count the session as a “did not show”.

If you miss three sessions we will contact you to suggest that maybe there are other things going on in your life that are preventing your regular attendance and suggest stopping the counselling for a while. You can always return at any point after a 6 months gap but if you do this we cant guarantee you will be able to see the same counsellor.

Can I refer myself for counselling?

Yes. Please click here to access our Self Referral form.

Call our Advice & Support Line on 01962 868 688 or 01962 864 433

Anonymous SMS Text helpline service: 07860 027 793

Available 24 hours

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